Privacy Policy
1. Introduction
Intellect Flows, a proprietorship business owned and operated by Kaushik Savaliya, having its business address at Plot No. 5, Survey No. 714, Junagadh Rajkot Highway, Gitanjali Industrial Estate, Kathrota, Gujarat 362315, India ("Company", "we", "us", or "our"), operates the website https://intellectflows.in, its associated web applications, Progressive Web Application (PWA), and related services (collectively referred to as the "Platform").
Intellect Flows provides software-as-a-service (SaaS) solutions for Google Business Profile management, online reputation management, review management, business analytics, search engine optimization, artificial intelligence-powered content generation, and business automation.
This Privacy Policy explains how we collect, use, disclose, store, retain, and protect information when you access our Platform or use our Services. By accessing or using the Platform, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.
2. Definitions
- "Account" means a User's registered account that provides access to certain Services.
- "Applicable Laws" means applicable statutes, laws, regulations, rules, orders, and other legally binding requirements governing privacy and personal data protection.
- "Device" means any device used to access the Platform, including a computer, mobile phone, or tablet.
- "Personal Information" means information relating to an identified or identifiable individual.
- "Platform" means our website, PWA, associated applications, and related digital interfaces.
- "Services" means the software, tools, integrations, automation features, analytics, and other services provided by Intellect Flows.
- "Google User Data" means information obtained through authorized Google API integrations.
- "Third-Party Services" means external platforms, software providers, payment processors, AI providers, hosting providers, and other services integrated with the Platform.
3. Information We Collect
3.1 Personal Information
This may include: full name, email address, mobile number, account identification details, authentication information, business contact details, account preferences, and information submitted through forms.
3.2 Business Information
When you use our business management and analytics features, we may collect or process business name, address, phone number, email, category, products and services, business descriptions, operating hours, marketing content, and other business profile information.
3.3 Google Business Profile Information
If you connect your Google account and authorize the relevant permissions, we may access information made available through the Google APIs. Depending on the permissions enabled, this may include business profile name, address, contact information, categories, operating hours, customer reviews and ratings, and business profile performance insights. We access Google information only within the scope of the permissions you authorize.
3.4 Customer and Review Information
When using review management features, the Platform may process customer reviews, ratings, review text, customer feedback, and publicly displayed reviewer information. Users must ensure they have an appropriate legal basis and necessary permissions before submitting personal information relating to their customers.
3.5 Commercial and Payment Information
Where paid subscriptions are available, we may process subscription plan details, transaction references, payment status, billing information, invoice records, and renewal and cancellation information. Payments may be processed through third-party payment service providers. We do not intend to store complete payment card details on our systems.
3.6 Technical and Usage Information
When you access the Platform, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, pages visited, features used, login and session activity, date and time of access, error reports, and diagnostic information.
3.7 Communications and Support Information
When you contact us, we may process your name, contact details, messages and inquiries, feedback and suggestions, and relevant records of communications.
3.8 Cookies and Similar Technologies
We may use cookies, browser storage, analytics technologies, and similar mechanisms to support Platform functionality, maintain login sessions, remember preferences, improve performance, detect suspicious activity, and understand feature usage.
3.9 Information We Do Not Intentionally Collect
We do not intentionally seek sensitive personal information such as health information, biometric data, genetic information, religious beliefs, political opinions, or government identification documents. Please avoid submitting unnecessary sensitive personal information through the Platform.
4. How We Collect Information
We may collect information directly from you (when you create an Account, complete forms, use our Services, or contact support), automatically through the Platform (via server logs, cookies, and authentication systems), through authorized third-party integrations (such as Google), and through service providers supporting our operations.
5. How We Use Your Information
We may use the information collected to:
- Create and manage Accounts and authenticate users.
- Provide access to Platform features, including Google Business Profile integration.
- Support review management, AI-powered content generation, and business automation.
- Send account verification messages, security alerts, service notifications, and support responses.
- Understand Platform usage, identify errors, and improve our Services.
- Detect and prevent fraud, unauthorized access, misuse, and security incidents.
- Where permitted by applicable law, send promotional messages about our products and services.
- Comply with applicable law, respond to lawful requests, and establish, exercise, or defend legal claims.
6. Disclosure of Personal Information
We may disclose relevant information to:
- Service Providers supporting our operations (hosting, cloud infrastructure, databases, authentication, AI processing, payment processing, analytics, customer support, security).
- Google Services when you authorize Google integration to provide requested features.
- AI Service Providers when information is submitted to AI-powered features to generate requested outputs.
- Payment Providers to process transactions, manage subscriptions, and prevent fraud.
- Legal and Regulatory Authorities where required or permitted by applicable law or a valid court order.
- Business Transfers — if our business undergoes a merger, acquisition, or transfer of assets, information may be transferred as part of the transaction, subject to applicable law.
We do not sell personal information.
7. Google API Services User Data Policy
Intellect Flows may use Google API Services to provide authorized Google Business Profile integration. Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements where applicable.
- We do not sell Google user data.
- We do not use Google user data for purposes unrelated to providing or improving the user-facing features you request.
- We do not use Google user data for personalized advertising purposes unless expressly permitted by applicable Google policies and law.
- Any transfer of Google user data to third parties is limited to what is necessary to provide the requested functionality.
You may revoke Google permissions through your Google Account settings. After access is revoked, we will stop accessing the relevant Google data through that authorization. You may contact us to request deletion of information associated with your Google integration.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable law. We may retain information while your Account remains active, to provide requested Services, to maintain transaction and accounting records, to comply with legal obligations, to investigate security incidents, to resolve disputes, or to establish or defend legal claims. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it.
9. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Withdraw consent where processing is based on consent.
- Submit a privacy grievance.
- Exercise other rights available under applicable data protection laws.
To exercise your rights, contact us at intellectflowteam@gmail.com. We will respond within the timelines prescribed by applicable law.
10. Account Deletion and Google Access Removal
You may request deletion of your Intellect Flows Account and associated personal information by contacting intellectflowteam@gmail.com. Where possible, send the request from your registered email address. Certain information may need to be retained for legal, accounting, security, or dispute-resolution purposes.
Deleting your Intellect Flows Account does not automatically delete information independently held by Google or other third-party providers. To delete information held by those providers, you may need to contact them directly.
11. Information Security and Data Protection
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse, including access controls and authentication, secure data transmission, application and infrastructure security measures, monitoring and logging, and restricted access to information.
No electronic transmission or storage system is completely secure. You are responsible for protecting your login credentials. If you suspect unauthorized access to your Account, contact us promptly at intellectflowteam@gmail.com.
12. International Data Transfers
Intellect Flows operates from India and may use third-party service providers whose infrastructure is located in other countries. As a result, personal information may be processed or stored outside India. Where such transfers occur, we will take appropriate steps to ensure compliance with applicable law.
13. Cookies and Tracking Technologies
We may use essential cookies (for login sessions, authentication, and security), preference cookies (to remember settings), analytics technologies (to understand Platform usage), and performance technologies (to identify errors and maintain reliability). You may manage cookies through your browser settings. Disabling certain cookies may affect Platform functionality.
14. Children's Privacy
Our Platform is intended primarily for business users and individuals who are legally able to enter into the relevant agreements. We do not knowingly collect personal information directly from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us, please contact intellectflowteam@gmail.com.
15. Third-Party Services
Our Platform may integrate with or provide access to third-party services, including Google services, AI providers, payment processors, hosting providers, and communication tools. Your use of these services may be subject to separate terms and privacy policies. Intellect Flows does not control the independent privacy practices of third-party providers.
16. Marketing Communications
Where permitted by applicable law, we may send promotional messages about our products, features, updates, and offers. You may opt out by using the unsubscribe mechanism provided in the message or by contacting intellectflowteam@gmail.com. Opting out will not stop essential service messages, account notices, or security alerts.
17. Automated Processing and AI-Generated Content
Our Services may use automated systems and artificial intelligence to generate suggestions, analyse reviews, prepare business content, and support business workflows. AI-generated content may contain inaccuracies or omissions. You should review AI-generated content before publishing it or relying on it for important business decisions. Our AI tools are not a substitute for professional legal, financial, medical, or other regulated advice.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services, technical systems, business practices, or legal requirements. When we make changes, we will update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
19. User Responsibilities
When using our Platform, you agree to provide accurate information, use the Platform only for lawful purposes, obtain necessary authorization before connecting third-party accounts, ensure you have the necessary rights to submit customer information, protect your login credentials, and notify us of suspected unauthorized access.
20. Grievance Redressal and Contact Information
If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the processing of your personal information, you may contact us:
- Business Name: Intellect Flows
- Proprietor: Kaushik Savaliya
- Email: intellectflowteam@gmail.com
- Phone: +91 7069525795
- Address: Plot No. 5, Survey No. 714, Junagadh Rajkot Highway, Gitanjali Industrial Estate, Kathrota, Gujarat 362315, India.
For privacy-related requests, please include "Privacy Request" in the subject line of your email.
21. Applicable Law
This Privacy Policy will be interpreted in accordance with the laws of India. Any dispute relating to this Privacy Policy will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts.
22. Contact Us
For questions about this Privacy Policy, requests to access or correct your information, account deletion, or Google integration-related privacy concerns, please contact: intellectflowteam@gmail.com
By accessing or using our Platform, you acknowledge that you have had the opportunity to review this Privacy Policy.